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TRAI New Rules: Changes to OTP Services Starting December 1

IFT Media – Business News

The Telecom Regulatory Authority of India (TRAI) has introduced new rules to be implemented from December 1, 2024, aiming to strengthen message traceability. This move is focused on combating online fraud by ensuring tighter tracking of commercial messages and OTPs (One-Time Passwords).


Why This Change?

TRAI wants to eliminate scams involving fake OTPs. Fraudsters often misuse OTP messages to deceive users. By enforcing traceability, TRAI seeks to protect customers from such fraudulent activities.


How It Works

  1. Telecom companies like Jio, Airtel, Vi, and BSNL must integrate traceability systems into their networks.
  2. These systems will monitor and verify all OTP and commercial message deliveries.

Previous Deadlines

  • TRAI first issued guidelines in August 2024, setting October 31 as the initial deadline.
  • Due to requests from telecom companies, the deadline was extended to November 31.
  • However, TRAI has now made compliance non-negotiable from December 1.

What Users Should Expect

  • Possible Delays: OTP messages might take slightly longer to arrive, affecting banking transactions or ticket reservations.
  • Improved Security: Scammers will find it harder to send fake OTPs, ensuring a safer user experience.

Telecom Providers’ Responsibility

Telecom companies are tasked with ensuring the implementation of traceability systems before December 1. Failure to comply could lead to penalties.


Looking Ahead

  • TRAI remains firm on its decision to implement these rules from December.
  • Any further extensions appear unlikely, given the urgency to protect users from scams.

Key Takeaways

  • Objective: To reduce fraud through OTP traceability.
  • Implementation Date: December 1, 2024.
  • Impact: Minimal OTP delays but enhanced security for users.

Stay updated with IFT Media for further developments on TRAI’s regulations and their impact on telecom services.

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